Tropical Breaks - Privacy Statement
Effective Date: November 1, 2006
Introduction
This privacy statement describes how Tropical Breaks
Maldives collects and uses the personal information
you provide on our Websites: www.tropicalbreaks.co.uk.
It also describes the choices available to you regarding
the use of your personal information and the steps
you can take to access this information and to request
that we correct or delete it.
Tropical Breaks Maldives abides by the safe harbour
framework as set forth by the U.S. Department of Commerce
regarding the collection, use, and retention of data
from the European Union.
If you have questions about this privacy statement,
please send them to us by email to info@tropicalbreaks.co.uk.
If you have technical difficulty using our Web Website,
please contact our Webmaster at info@tropicalbreaks.co.uk.
Your privacy is very important to Tropical Breaks
Maldives ("we" or "us"). This
Privacy Policy describes the principles and practices
that apply to Personal Information (defined below)
collected from users of our services ("you")
on our Website, in telephone or e-mail communications,
interviews and surveys.
In summary:
• We will not collect Personal Information
without your knowledge and permission;
• We will not knowingly disclose your Personal
Information to third parties, except as provided in
this Privacy Policy;
• We will allow you to view, correct or remove
your Personal Information; and
• We will take reasonable steps to protect the
security of the Personal Information we collect from
you.
• The remainder of this policy describes our
Personal Information handling practices in detail.
1. Definitions
In this Privacy Policy, terms that commence with
a capital letter are defined in this Section or in
the preamble.
"Guest" means an individual who can search
and purchase Products or Services on the Website without
being a Member.
"Member" means an individual who has registered
with the Website. Members choose a Member ID and a
password.
"Member ID" means the e-mail address or
user name you use (with your password) to login to
our Website.
"Personal Information" means any information,
recorded in any form, about an identified individual,
or an individual whose identity may be inferred from
the information. This includes, for example, name,
e-mail and mailing address and telephone number, billing
and account information, and other information incidental
to providing Products or Services (including information
about individuals travelling with you).
"Products or Services" means the live-aboard
accommodation, resort accommodation, airline travel,
hotel accommodation, ground transportation, tours,
attractions, travel insurance, and other items available
from the Website.
To "Purchase" means to book, reserve or
purchase.
"Session Data" means usage information,
such as the type of Internet browser and operating
system an individual use, the domain name of the Website
from which the individual came, the date, time and
duration of the visit, number of visits, average time
spent on the individual's Website, pages viewed, domain
name of the individual, and number of cookies accumulated.
"Website" means the www.tropicalbreaks.co.uk
Website together with the respective content, Products
and Services available from these Websites and sub
Websites.
"Subscriber" means an individual who elects
to receive offers or promotions from Tropical Breaks
Maldives without becoming a Member or a Guest.
2. Consent
BY SUBMITTING PERSONAL INFORMATION TO US, AND/OR
BY USING OUR WEBSITE, YOU AGREE THAT WE MAY COLLECT,
USE AND DISCLOSE SUCH PERSONAL INFORMATION IN ACCORDANCE
WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED
BY LAW.
If you do not agree with these terms, do not provide
any Personal Information to us. If you refuse or withdraw
your consent, or if you choose not to provide us with
any required Personal Information, we may not be able
to provide you with Products or Services that can
be offered on our Website only if we have access to
certain Personal Information.
Minors
Minors (as defined under the laws of their jurisdiction
or residence) are not eligible to register for, use,
or Purchase the Products or Services available on
our Website. We do not knowingly collect Personal
Information from any Minor, and will not use this
information if we discover that it has been provided
by a Minor.
Other Travellers or Contacts
If you Purchase Products or Services for other travellers
using your Member ID and password, or if you provide
us with contact information of a third party, you
must make sure that you have the right to do so. By
providing the Personal Information of another traveller,
you represent that you have all necessary authority
and/or have obtained all necessary consents from such
person to enable us to collect, use and disclose his
or her Personal Information as set forth in this Privacy
Policy.
3. What Personal Information do we
collect?
We collect only such information as necessary to
provide Products and Services to you.
When you are just visiting
You can visit certain areas of our Website without
revealing who you are or signing-in.
When you register as a Member
If you register with us as a Member, we collect Personal
Information that is necessary to provide the Products
and Services offered on our Website. We require that
you provide your name and e-mail address. You also
need to choose a password, which will be required
to gain access to portions of our Website reserved
for Member use. We might also request your home Post/zip
code.
You may also elect to indicate your preferences for
accommodation selection or meal requests, or provide
details about your participation in loyalty or awards
programs and applicable membership numbers, and other
ticketing options.
When you Purchase Products or Services as a Member
When you Purchase Products or Services from our Website,
you must provide payment or other necessary information.
This includes, for example, billing information, driver
information, or similar information as required by
the accommodation service provider(s).
When you Purchase Products or Services for a third
party
When you Purchase Products or Services for a third
party, we will collect that third party's name and
contact information, and other information as required
by the travel service provider(s), so that we can
complete the booking.
When you use the Website as a "Guest"
If you are not a Member, you may elect to use our
Website as a Guest.
If you Purchase Products or Services as a Guest,
you must provide Personal Information to complete
the booking (for example, name, phone number, billing
information), as required by the accommodation service
provider(s). You must also provide an e-mail address,
so that we can send you our welcome e-mail and a confirmation
of the Purchase.
When you use "Subscribe"
When you become a Subscriber, we collect your name
and email address, so that you may receive offers
or promotions from Tropical Breaks Maldives without
becoming a Member or Guest.
When you call or write to our Customer Service
When you call or write to our Customer Service, we
collect contact information (name, phone number, mailing
address or e-mail address) and information about the
relevant Purchase as necessary to assist you. For
example, if you call for assistance with a pre-existing
Purchase, or to make a Purchase, we may request your
contact and billing information.
When we send e-mails or e-newsletters
When we send e-mails, e-newsletters, we may insert
a pixel tag in the e-mail.
4. How we use the information we collect
We use Personal Information in order to provide and
enhance the Products or Services offered on our Website:
To record your travel preferences, to make reservations
or acquire travel insurance on your behalf, or to
communicate with you about your travel plans;
To issue invoices, administer accounts, collect and
process payments;
To provide tips or guidance on how to use our Website,
inform you of new features on our Website, or provide
other information that may be of interest to users;
To personalize the service we provide to you, tailor
your experience at our Website to your interests and
make more appropriate travel recommendations;
To send you e-mails, e-newsletters, personalized offers
via direct messaging or other communications about
our services, if you have subscribed to receive this
information;
To manage our Website, diagnose technical problems,
improve content, and allocate the resources of our
systems so that your experience with our Website is
as efficient as possible;
To process and track your transactions and to send
you information about our and our affiliates' and
business partners' products and services and other
information and materials that may be of interest
to you;
To develop, enhance, market, sell or provide Tropical
Breaks Maldives's Products or Services, or those of
companies with which we have a commercial relationship,
but only if you have granted us permission to do so;
To evaluate credit standing and to match credit bureau
or credit reporting agency information; to investigate,
detect and protect Tropical Breaks Maldives and other
third parties against error, negligence, breach of
contract, fraud, theft and other illegal activities;
To effect a corporate transaction, in connection with
the sale, merger, spin-off, or other corporate reorganization
of our corporation, where the information is provided
to the new controlling entity in regular course of
business;
To audit compliance with our policies and contractual
obligations;
As permitted by, and to comply with, any legal or
regulatory requirements or provisions; or
For any other purpose to which you consent.
Session Data
We use Session Data, collected through cookies, to
better understand how our Website is navigated, how
many visitors arrive at specific pages, the length
and frequency of stays at our Website, the variety
of searches of our Website's database, the types of
browsers and computer operating systems used by our
visitors and the Internet Protocol addresses from
which visitors connect to our Website
We also use this information to improve our Website
content and ease of use, to personalize and improve
your individual viewing experiences on our Website,
and provide information that may be of interest to
you.
What we DON'T do
We do not and will not, at any time, request your
credit card information, Member ID, login password,
or national identification numbers in a non-secure
or unsolicited e-mail or telephone communication.
5. To whom we disclose Personal
Information
From time to time, we may disclose your Personal
Information as follows:
To those travel service providers with which you
make arrangements through our Website, for example,
airlines, hotel, resorts, live-aboards, ground transportation,
attraction, or travel insurance. We provide them with
the Personal Information needed to make and complete
the purchase, booking, or reservation.
To organizations that perform services for or on
behalf of Tropical Breaks Maldives, for example to
provide customer service, deliver tickets, ship items,
process credit cards, for research, marketing, data
processing, to measure the use of our Website, to
facilitate usage by a Visitor, or to offer credit
card services or evaluate your creditworthiness. We
will share with these companies only that Personal
Information which they need to work on our behalf.
Some of these service providers may be located in
other countries. Your Personal Information will be
provided to these organizations only if they agree
to use such information solely for the purpose of
providing services to Tropical Breaks Maldives, and
under the instructions of Tropical Breaks Maldives,
and with respect to that information, to act in a
manner consistent with the relevant principles articulated
in this Policy.
To protect our Website and our rights under our Terms
and Conditions of Use; to protect ourselves against
liability or prevent fraudulent activity; or where
it is necessary to permit us to pursue available remedies
or limit any damages that we may sustain.
Where the information is public.
To our insurers and to regulatory agencies.
Disclosure without consent
Please note that there are circumstances where the
use or disclosure of Personal Information may be justified
or permitted, or where Tropical Breaks Maldives may
be obligated to disclose information without consent.
Such circumstances may include:
If required to comply with a subpoena or warrant
issued or an order made by a court, person or body
with jurisdiction to compel the production of information,
or to comply with the rules or court relating to the
production of records.
If we receive a formal request to disclose your Personal
Information in connection with a legal action, we
will attempt to contact you about it, if permitted
by law, via the e-mail address you provided during
registration, before we respond to that request.
If we believe in good faith that a law, regulation,
rule or guideline requires it.
To a person who needs the information because of
an emergency that threatens the life, health, or security
of an identifiable person or group.
Where it is necessary to collect monies owing to
us.
Corporate Travel - Tropical Breaks Maldives for Business
Customers
If we have entered into an agreement with your employer
to provide data on the Purchase of Products or Services
by its personnel, and if you, or someone acting on
your behalf, Purchase(s) Products or Services through
our Website and indicate(s) that your purchase is
for corporate travel purposes either (a) by indicating
in the booking path that the Purchase is for business
travel or (b) by using a corporate credit card, we
will provide your employer with the Personal Information
necessary so that it can track your corporate travel
purchased on our Website.
6. How we retain and store Personal
information
Retention and storage
We will retain your Personal Information in our databases
in accordance with our document management, retention
and destruction policy and applicable laws. This period
may extend beyond the end of your relationship with
us, but it will be only as long as it is necessary
for us to have sufficient information to respond to
any issues that may arise later. For example, we may
need or be required to retain information to allow
you to obtain credit for trip your Purchased but had
to cancel. We may also need the retain certain information
to prevent fraudulent activity; to protect ourselves
against liability, permit us to pursue available remedies
or limit any damages that we may sustain; or if we
believe in good faith that a law, regulation, rule
or guideline requires it.
Your Personal Information will be stored in secured
locations, and on servers controlled by Tropical Breaks
Maldives, located either at our offices, or at the
offices of our service providers, as described in
How we protect Personal Information.
7. How we protect Personal Information
Tropical Breaks Maldives employs physical, administrative
and technical safeguards to help protect the confidentiality
and integrity of Personal Information and to reduce
the risk of loss, misuse, unauthorized access disclosure
or modification of Personal Information. When Personal
Information is sent to our service providers, we require,
in our contracts with them, that they protect all
Personal Information in a manner consistent with the
principles articulated in this Privacy Policy.
If you choose to contact Tropical Breaks Maldives
through the Website, you should be aware that any
information transmitted electronically via the World
Wide Web might not be secure. Tropical Breaks Maldives
assumes no liability for the loss of any information
that you transmit to us via the World Wide Web. However,
should you choose to pay by credit card when making
a booking, reservation or purchase on the Website,
your card details will be encrypted for the transaction.
In communicating with you, we may send e-mail as
unencrypted plain text because we are aware that most
Members, Guests, or Subscribers cannot readily process
encrypted e-mail. This is done for your convenience,
but with the security concern that, if misrouted or
intercepted, it could be read more easily than encrypted
e-mail.
9. Privacy
Third Party Advertisers
Third parties advertise on our Website. We do not
share any Personal Information about you with these
advertisers unless you give us permission to do so,
separate from any permission you provide during the
Member registration process. These advertisers may
seek to use cookies and pixel tags to track Session
Data about the ads you have seen and types of things
in which you appear interested. These advertisers
may also use combined information about your visits
to our Website and other Websites in order to provide
advertisements about related goods and services that
may be of interest to you.
When you click on one of these advertisers' links,
you are leaving our Website and entering another Website.
We are not responsible for such third party's Websites.
You should carefully review the privacy statements
of any other Website you visit, because those privacy
statements will apply to your visit to that Website,
and may be very different from our policy.
Opting-Out
As part of the registration process, we give you
the ability to receive via e-mail or direct messaging
information about our Products and Services, updates
to our Website, customized advertisements and promotions
that are targeted to your specific interest, such
as flight specials, promotions, and other travel opportunities
available on our Website and/or sponsored by our accommodation
and travel service providers and advertisers. We send
this information directly ourselves, or via third
party service providers.
If you do not opt-out from receiving these communications
about our Website, we will send them to you.
At any time, you may change which of the communications
you wish to receive or not, by changing your preferences,
as described in How to access, modify or delete Personal
Information .
In addition, in our e-mails and other communications,
we will include instructions on how to unsubscribe
and inform us of preferences if you decide you do
not want to receive any future marketing or promotional
e-mails from us.
Links
For your convenience, our Website provides links
to other Websites. When you click on one of these
links, you are leaving our Website and entering another
Website. We are not responsible for such third party
Websites. You should carefully review the privacy
statements of any other Websites you visit, because
those privacy statements will apply to your visit
to such other Websites.
10. Provisions of this Privacy
Policy
Changes to the Privacy Policy and Changes in Ownership
We may change or supplement this Privacy Policy from
time to time. We may also undergo a change of ownership.
We will post an appropriate notice of changes to the
Privacy Policy and changes or ownership on our Website.
Privacy Policy changes will apply to the information
collected from the date we post the revised Privacy
Policy to the Website, as well as to existing information
held by us.
If we decide to change this policy in a material
way, we will obtain the necessary consents required
under applicable privacy laws if we seek to collect,
use or disclose Personal Information for purposes
other than those to which consent has been obtained,
unless otherwise required or permitted by law. If
any proposed change is unacceptable to you, you may
request that we remove your Personal Information from
our records, as described in How to access, modify
or delete your Personal Information .
11. Disputes
If you have questions or concerns regarding Tropical
Breaks Maldives privacy practices, you should first
contact the Tropical Breaks Maldives sales department
by writing to us at info@tropicalbreaks.co.uk
|
